Values of integrity, fairness and understanding inform James’ approach to investigations.  He has a natural analytical and thorough evidence-based approach. Investigations can be nerve-wracking experiences for anyone, but James aims to put people at ease providing a safe environment for all.  His extensive experience of bullying cases and workplace disciplinaries has required an empathetic touch which resulted in investigations that delivered a more humane experience than participants generally expected.

With over 25 years of hospitality management from individual venue to multi-site management looking after fifteen food-led pubs across London, James Carman has experienced just about every people challenge from the daily – culture change, people development, grievances and disciplinaries – to the extremely challenging – robbery at gun point, venue fire, and cash theft by staff.  James has managed City wine bars, award winning pubs, themed restaurants, iconic bars, and City wine bars and restaurants.  Sizes have ranged from small teams of ten to large teams of up to 140 in a single venue.  His experience and success also took him to Australia for five years to manage some large and iconic venues.