WE GET INVESTIGATIONS RIGHT, FIRST TIME

Here at the Investigation Company, our team of expert investigators are equipped to deliver the highest quality service, with meticulous planning and execution. The result is a fair, structured and rigorous assessment of the allegation, whatever that may be.

WORLD CLASS INVESTIGATIONS CONDUCTED IN ACCORDANCE WITH ACAS & BSI STANDARDS

The consequences of getting an investigation wrong can be devastating. A flawed process is one of the most common causes of failure at a subsequent employment tribunal. Don’t leave it to chance - our investigation and audit services are unrivalled. We adhere to and exceed the standards set out by ACAS and the BSI.

PROTECTING THE PARTIES AND THEIR RELATIONSHIPS

Investigations can be a stressful process for all involved. No one wants it to happen, but often it can be a critical stage in a formal or regulatory process. To reduce the stress and to protect relationships a person-centred and trauma informed response is key. Our investigators are trained to the highest standards including the skills to build psychological safety, through compassion, empathy and support.

Welcome to The Investigation Company

Hi, welcome to The Investigation Company by The TCM Group. With an extensive team of some of the world’s most talented investigators, we are on hand to deliver a thorough, fair, rigorous and robust assessment of a full range of workplace issues. We have over 20 years experience in our field, and our investigators are drawn from senior roles in policing, regulation, management, human resources and legal services.

From the most common workplace issues such as grievances, bullying and harassment allegations to serious and complex cases such as gross misconduct, sexual harassment, discrimination, compliance and fraud, we’ve got it covered.

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We look forward to working with you and please don’t hesitate to contact us with any questions!

Our Services Include...

Investigation Services
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Audits & Neutral Evaluations
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Investigation Skills Training
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Meet Our Investigators

We have built a team of investigators who work across the globe. Our investigators bring a wealth of experience and expertise in the areas of misconduct, bullying, harassment, discrimination, fraud, compliance, fitness to practice, policing, whistleblowing, human resources and employee relations.

Please click the button below to meet The Investigation Company team.

We are always seeking experienced investigators to join the team. If you’d like to find out more please click here to send us an email.

Meet The Team

The Investigation Company assisted us with a workplace grievance investigation and were fantastic – from start to finish. The communication throughout was great, as was the level of detail they provided within their final report. I would not hesitate in recommending them, or using their services again.

Carly Durcan - Head of Employee Relations at GVC Group

Supporting a full range of organisations across the globe

Whilst our specialist area is workplace investigations, we are so much more than that. We also offer expertly delivered audits and evaluations and can provide ongoing support and case management to HR teams.

As a forward-thinking organisation we have fully embraced the advantages of modern technology. Many of our cases are now delivered remotely, with no impact on quality. There are in fact many advantages to remote investigations, reducing the need for travel between company branches while offering a more flexible and timely delivery.

 

Since our formation in 2001, we have been the trusted partner for organisations across a full range of organisations and sectors such as

  • Healthcare
  • Schools and Higher Education
  • Banking
  • Government
  • Pharmaceuticals
  • Energy
  • Transport
  • Retailers
  • Charities, and many more…

When allocating a case to The Investigation Company, we will assign the most suitable investigator based on your organisational sector and the specific nature of the case.

TRIAGE Investigation Quality System™

All of our investigations are conducted in line with our unique 'TRIAGE Investigation Quality System'. The system comprises 6 key elements which are explained on this row. The TRIAGE System ensures that we deliver consistent, fair, transparent, and thorough investigation services - first time every time. Every investigation is meticulously planned; all available evidence is taken into account; and parties are interviewed using the very latest best interviewing techniques. This ensures that you can rely on our investigative process and our final report standing up to rigorous internal and external scrutiny.

Terms Of Reference

The most important aspect of an investigation is to understand what is to be investigated. This is why the terms of reference for the investigation are paramount. This outlines what is to be investigated so that the investigator has a clear remit to adhere to whilst conducting their enquiries, without straying into areas that may misdirect their focus.

Review

An investigator has to review all the necessary documentation. This includes: the initial complaint or allegation, and organisational policies and/or procedures. They must then identify any additional evidence or witnesses that may need to be included in the investigative process.

Interview

A good proportion of evidence that the investigator will analyse will be drawn from witness interviews, so excellent interviewing techniques are essential. Creating an open and safe environment for witnesses to feel comfortable to share as much information as possible is key. The investigator must also be skilled to draw pertinent, reliable, information from the witness.

Analysis

Analysing the documentary evidence at hand prior to undertaking any further interviews, or evidence gathering, enables the investigator to establish any potential flaws in the early stages of the investigation. A lack of policies or directives covering the allegations or complaint to be investigated, for example, allows an investigator to explore other potential areas to be included or reviewed.

Gathering

Gathering evidence in a timely manner is important, particularly if such evidence in time-critical. Some organisations only store CCTV images, for example, for a set time period and so it is important to identify and gather evidence swiftly. Other evidence, such as policies, will be available for longer and so prioritising evidence gathering is a skill for the professional investigator.

Evaluation

Once the investigator has compiled and collated all the necessary evidence and interview notes, they must begin to draw their conclusions by evaluation of all the details available to them at the time of the investigation. In workplace investigations, the investigator will collate all the information and evaluate their findings based upon the ‘balance of probabilities’. The commentary of their rational and findings need to be clearly constructed within the investigation report in a way that a lay person could read. The reader needs to understand what took place, how, and why the investigator came to their conclusions.
Download the triage investigation quality system™ brochure

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What do our customers say?

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Got a question? Please get in touch!

My name is Libby and I am customer success manager (CSM) at The Investigation Company

Please let me know if you have a question, need some guidance with a case or if you require more information. Please fill out the form opposite and I will be in touch with you shortly, or you can click here to drop us an email

Alternatively, please call our Investigations Helpline on 0800 059 0595.

I’d love to hear from you!

Getting Investigations Right First Time!