The risks of poorly conducted workplace investigations
The risks of getting an investigation wrong are significant and can have far-reaching consequences. Employment tribunals and appeals often cite procedural failings as key reasons for undermining action taken by employers. In fact, failure to investigate properly and reasonably is one of the most common causes of tribunal losses, with over 50% of unfair dismissal claims in the UK being attributed to improper handling of investigations, according to ACAS.
Through our extensive experience, we’ve identified a range of common failings that lead to unsuccessful investigations:
- Poorly trained or untrained investigators
- Lack of planning or unclear terms of reference
- Delays in the process that create unnecessary stress and confusion
- Poorly written reports that fail to support the facts or recommendations
These issues often result in legal challenges, tribunal claims, and reputational damage, with some companies facing financial penalties or settlement agreements. Did you know the average cost of an employment tribunal claim in the UK is around £8,500? But costs can rise much higher when the case involves reputational damage or multiple claims.
…it doesn’t have to be this way.
The benefits of outsourcing
Outsourcing your workplace investigations to The Investigation Company offers numerous advantages. Here’s why it’s the best choice for your organisation:
- Independence and Impartiality:Our investigators bring a level of objectivity and impartiality that is crucial in sensitive cases. With no prior knowledge of the individuals involved, they have no vested interest in the outcome, ensuring a neutral investigation process.
- Credibility, Experience & Expertise:With years of experience across various sectors, our investigators are skilled in evidence handling, interviewing techniques, and the latest best practices. According to a study by the CIPD, 42% of businesses experience more confidence in outcomes when external investigators are used to handle workplace disputes. We’ll match you with the ideal investigator for your case based on their specific skills and experience.
- Risk Mitigation: A poorly conducted investigation can lead to costly tribunal claims, appeals, or penalties. In fact, employment tribunal claims have increased by 27% in the last year, according to the UK Ministry of Justice. By outsourcing your investigations to us, you mitigate the risk of failing to follow due process, ensuring that your organisation is protected from legal fallout and reputational damage.
- Free Up Your Internal Resource: Your HR team and managers are often juggling multiple priorities. According to a LinkedIn Workplace Learning Report, 52% of HR professionals report being overwhelmed with operational demands. Outsourcing your investigations to our team ensures minimal disruption to your internal resources, saving time and reducing stress for everyone involved.
- For Practical Guidance:Not every issue requires an investigation. Our team offers expert advice in initial consultations to determine whether an investigation is the right response or if an alternative approach, such as mediation, would be more effective. We only proceed with investigations when it is necessary, ensuring the best outcome for your team.
Ready to Outsource Your Investigations?
Contact us
Please let us know if you’d like us to help with a case or if you require more information. Just fill out the form we will be in touch with you shortly, or you can click here to drop us an email.
Alternatively, please call our Investigations Helpline on 0800 059 0595.
