Workplace investigations you can trust
When sensitive workplace issues arise – such as harassment complaints, policy violations, conflicts, or unethical behaviour -timely, impartial investigation is essential. The Investigation Company is your trusted partner in conducting objective workplace investigations, ensuring fair outcomes that maintain compliance and positive workplace culture.
- Swift and Confidential Action
We understand the importance of acting quickly to resolve workplace issues. Our experienced team will guide you through the investigation process with the utmost confidentiality and professionalism, ensuring that every step is handled with care. - Specialised Investigators for Your Needs
Once you reach out, we’ll match you with an investigator who specialises in your specific issue—whether it’s a grievance, misconduct, or regulatory issue. We tailor our approach to meet the complexity of your case, delivering robust, unbiased investigations. - Proactive or Complex Resolution
Whether you’re looking for proactive resolution or managing a complex workplace incident, we provide thorough, fair investigations designed to help you make informed decisions.
The investigation experience
At The Investigation Company, we pride ourselves on the expertise and professionalism of our team. Our HQ and Investigators undergo BPSS checks (Baseline Personnel Security Standard), in addition to DBS checks, ensuring they meet the highest standards of security and trustworthiness for your workplace investigations.
We conduct all investigations in line with our unique FAIR Model™, which combines a robust process with a compassionate, empathetic, and non-confrontational approach. This model ensures that we maintain the highest standards of fairness, transparency, and objectivity while addressing sensitive issues.
Our team’s approach stands out because we don’t just hear cases – we do so with respect, professionalism, and an unwavering commitment to creating a safe, positive work culture. We ensure every investigation is thorough, effective, and carried out with the utmost confidentiality, so your organisation can move forward with confidence.
We leverage the power of positive psychology and cognitive interviewing techniques to create a safer, more secure environment for all parties involved. This approach leads to significant benefits for both the individuals and the organisation:
- Minimising Harm – The investigation process becomes less damaging and corrosive, protecting both the individuals involved and the broader organisation.
- Reduced Stress and Anxiety – By fostering a supportive atmosphere, we reduce fear, stress, and anxiety, helping preserve professional relationships between colleagues and managers.
- Increased Cooperation – Parties are more likely to open up and share valuable information, as they feel less defensive, hostile, or inclined to withdraw.
- Improved Efficiency – We streamline the process, understanding varying perceptions and truths, while maintaining strong working relationships.
Our unique TRIAGE approach
Based on our experience in conducting investigations with organisations from all industries, we have developed a unique ‘TRIAGE’ system to ensure that every case we deliver is conducted in an independent, robust and comprehensive manner. Our expert approach ensures a fair, objective investigation that promotes both the integrity of the process and the wellbeing of those involved.
We begin with a confidential consultation, where we discuss the nature of the issue, determine the scope of the investigation, and align on the objectives. This ensures we understand your specific needs, whether it’s workplace misconduct, harassment claims, or regulatory complaints.
Once we have a clear understanding of the issue, we work with you to develop a customised investigation delivery plan. This includes defining the investigation’s scope, establishing key milestones, and identifying any potential challenges. We ensure that the plan aligns with your company policies, legal requirements, and best practices.
Our experienced investigators begin the process of evidence gathering, including reviewing documents, emails, and other relevant materials. We then conduct confidential interviews with all parties involved, ensuring that every step is conducted with fairness and impartiality. Whether dealing with grievances, misconduct, or compliance issues, we collect all the necessary information to provide a clear picture.
After gathering all evidence, we conduct a detailed analysis to ensure all aspects of the case are thoroughly reviewed. We will ensure all key parties have been spoken with, specific policies are reviewed and benchmarked against specific allegations before coming to the findings.
Gathering evidence in a timely manner is important, particularly if such evidence is time-critical. Some organisations only store CCTV images and footage or records of conversation exchanges, for example, for a set time period and so it is critical that we identify and gather evidence swiftly.
Our investigators compile a comprehensive report, summarising the facts, findings, and recommendations. The report is designed to be clear, actionable, and legally sound to support your decision-making process.
Once the investigation is complete, we provide a clear and unbiased conclusion – we evaluate findings based upon the “Balance of Probabilities”. Whether it’s disciplinary action, policy revision, or recommendations for further steps, we support you in implementing the appropriate resolution. Our goal is to ensure that the outcome is aligned with your organisation’s commitment to fairness, compliance, and a positive workplace culture.
Trustworthy, Compliant, and High-Quality Workplace Investigations
We pride ourselves on delivering investigations that meet the highest standards of quality, compliance, and fairness. Every case we handle strictly adheres to ACAS guidance on conducting workplace investigations and the British Standards Institute’s BS1020002018 code of practice for investigative services, ensuring that all regulatory requirements are met.
Our experienced investigators follow a robust set of internal quality standards, ensuring that each investigation is thorough, unbiased, and objective. With expert guidance and support at every step, our team ensures a seamless process from start to finish, providing you with peace of mind.
These layers of quality assurance ensure that the process will withstand the highest levels of scrutiny, with minimal risk of failure in any employment tribunal or appeal. You can trust our service to provide a reliable, compliant, and professional approach to every workplace investigation.
Our investigations feedback and reviews
The Investigation Company assisted us with a workplace grievance investigation and were fantastic throughout from start to finish. The communication throughout was great, as was the level of detail they provided within their follow up report. I would not hesitate in recommending them or using their services again.
“I am very happy with the service provided by The Investigation Company. Often in Operations we are so busy ensuring that our Service Users are well cared for, it is difficult for us to assign Managers to investigations. TIC do a fantastic job supporting us with investigations and by using TIC, we ensure investigations are impartial and outcomes are fair. The turnaround on investigations is really quick, which again is sometimes a struggle for us at Cygnet Health Care. I would thoroughly recommend TIC to support businesses.”
“The Investigation Company conducted a very complex racism investigation, you were superb, it was money well spent. We would spend the money and use your company again if we were to face the same situation.”
“I would also like to mention that I have had lots of superb feedback about your investigation – most people that were interviewed were very impressed by the investigator’s professionalism and the quick turnaround of their statements. My boss – the interim HR Director – said to me yesterday, “I do not know where you found The Investigation Company but they are good.”
“The Investigation Company provided an excellent and highly professional external investigation service for us. The team was always available when we needed anything, and the investigator was incredibly efficient, thorough and personable. All in all – it was perfect!”
Got a question for us? Get in touch
We’d love to hear from you – get in touch if you’d like to discuss outsourcing an investigation to our team of experts, or want to chat through a training programme.
